Legal information
Legal Disclaimer
Confiance Wealth (Pty) Ltd is an authorised Category I Financial Services Provider
(FSP No. 55171), licensed and regulated by the Financial Sector Conduct Authority
(FSCA) of South Africa.
Important Regulatory Notice:
- For Information Only: All content presented on this website is intended for
general informational purposes only and should not be construed as financial
advice.
Company Details: – Registered Name: Confiance Wealth (Pty) Ltd
– Registration Number: 2024/690726/07
– Address: 2 Stonevillage, Stonehurst Mountain Estate, Cape Town, South Africa, 7945
– Email:
– Phone: +27 (0) 66 271 3577
Privacy Policy
1. Who We Are
Confiance Wealth (Pty) Ltd (“we”, “our”, “us”) is committed to protecting your privacy.
This policy outlines how we handle your personal information.
2. What Information We Collect
We may collect the following personal information: – Name, email address, and phone number – IP address and browser information – Information submitted through contact forms or email communications
3. Use of Your Information
Your personal information is used to: – Respond to your queries – Maintain communication where relevant – Improve our website and user experience.
We do not use your data for marketing without your consent and will never sell your
data.
4. Data Security
We take reasonable steps to protect your data using industry-standard security measures.
5. Third Parties
We do not share your data with third parties unless required by law or where you’ve explicitly consented.
6. Cookies
We may use cookies to enhance website functionality. You can disable cookies in your browser settings.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may contact us at to exercise your rights.
8. Updates
We reserve the right to modify this policy. Updates will be reflected with an updated effective date.
Terms of Use
1. Acceptance of Terms
By using our website, you agree to be bound by these Terms and our Privacy Policy. If
you disagree, please discontinue use.
2. Company Status and Licensing
Confiance Wealth (Pty) Ltd is an authorised Financial Services Provider (FSP
No. 55171). The content of this website is intended for general information and
educational purposes only and does not constitute a direct financial recommendation
without a formal advisory engagement.
3. Website Content
We strive for accuracy but do not warrant that all information is current or complete. Use
of this website is at your own risk.
4. Intellectual Property
All text, design, logos, and content belong to Confiance Wealth and may not be reused
without written permission.
5. External Links
External links may be provided for convenience. We are not responsible for their
content or availability.
6. Limitation of Liability
We shall not be liable for any loss or damage resulting from the use of this site or
reliance on its content.
7. Changes to Terms
We may update these Terms periodically. Please review this page regularly to remain
informed.
8. Governing Law
These terms are governed by South African law. Any disputes will be handled by the
courts of the Republic of South Africa.
9. Contact
For any legal queries, contact us at:
+27 (0) 66 271 3577
Complaints Policy
We are committed to treating all clients fairly and handling complaints in a prompt,
transparent and constructive manner.
How to Lodge a Complaint:
1. Submit your complaint in writing to:
2. Please include your name, contact information, and a clear description of the matter.
Internal Resolution Process:
– Your complaint will be acknowledged within 48 hours.
– We will investigate the matter fairly and objectively.
– A formal response will be provided within 21 business days, along with proposed
corrective action (where applicable).
If you are not satisfied with the outcome, you may escalate the complaint to the Office
of the FAIS Ombud:
Website: https://www.faisombud.co.za
Tel: +27 12 762 5000 / 012 470 9080
Risk Disclosure
Financial markets and investments carry inherent risk. Past performance is not a
guarantee of future results. All recommendations are made based on information
available at the time, and outcomes cannot be guaranteed.
Before any investment recommendation is implemented, we will:
– Assess your personal objectives, financial situation, and risk tolerance
– Explain relevant risks and product costs
– Provide required regulatory documentation
You have the right to request clarification at any stage and to decline any proposed
strategy.
FAIS Disclosure DOCUMENT
Financial Services Provider: Confiance Wealth (Pty) Ltd
Trading Name: Confiance Wealth
Registration Number: 2024/690726/07
FSP Number: 55171
Key Individual: Geneé Bennett
Address: 2 Stonevillage, Stonehurst Mountain Estate, Cape Town, South Africa, 7945
Email:
Phone: +27 (0) 66 271 3577
Authorised Services
Confiance Wealth is authorised to provide Category I financial advisory and intermediary services in the following product categories:
– Category A: Long-Term Insurance: Subcategory A
– Category B: Long-Term Insurance: Subcategory B1
– Category C: Retail Pension Benefits & Participatory Interests in Collective Investment Schemes
– Category D: Securities and Instruments (as permitted under Category I authority)
Fee & Remuneration Model
We follow a combination fee model, which may include:
– Hourly Fees for consultations and strategic guidance
– Project / One-off Planning Fees for detailed planning engagements
– Ongoing Retainer Fees for continuous advisory relationships
– Assets Under Management (AUM) Fees for investment management oversight
We are not currently registered for VAT.
A full written fee schedule will be presented and agreed upon prior to the commencement of any advisory engagement.
Conflict of Interest
We maintain a Conflict of Interest Policy to ensure that all recommendations are made in your best interests. We do not accept any form of remuneration, inducement, or benefit that may conflict with our duty to clients. Any potential conflict will be disclosed in writing.
Records and Confidentiality
All personal and financial information is kept strictly confidential and managed in
accordance with POPIA.
COnflict of Interest Policy (Summary)
We are committed to ensuring that our advice is objective and aligned with our client’s best interests. To achieve this:
– We do not receive fees, commissions or incentives from product providers without prior written disclosure.
– We avoid any situation where personal or business interests could improperly influence advice.
– All actual or potential conflicts are recorded in a Conflict of Interest Register.
– Clients will be informed in writing should any conflict arise.
A full version of this policy is available on request.
TREATING CUSTOMERS FAIRLY (TCF) COMMITMENT
We are committed to applying the Treating Customers Fairly (TCF) principles in all client interactions. This means:
– Clients are provided with clear, relevant and timely information.
– Advice and recommendations are based on clients’ needs and circumstances.
– Products and strategies are explained in a way that is understandable.
– Clients are supported throughout the advice and implementation process.
– Any complaints are handled fairly, transparently and efficiently.
PAIA MANUAL (PROMOTION OF ACCESS TO INFORMATION
ACT) – SUMMARY
In compliance with the Promotion of Access to Information Act (PAIA), Confiance Wealth maintains a PAIA Manual, which outlines:
– What records we hold
– How individuals may request access to information
– Applicable fees (if any)
– Relevant contact details
Access Requests: Requests for information must be made in writing to:
Email:
Our full PAIA Manual is available on request.